Telecom industry is facing cut throat competition, as players barge into star segments with innovative sales techniques to entice customer bases. To manage this, providers need to build their capability in loyalty enriched services by delivering intuitive and impactful customer-brand engagement through customization of customer interactions, aligned to individual customer and market segments.
We are one of the fastest growing outsourced support provider for domestic telecom companies with over 1000 FTEs servicing customers across India. Our all-inclusive customer lifecycle management outsourcing solutions comprise: inbound customer service, retention, collection, welcome calling, complaint management, query resolution and more.
Karvy DigiKonnect works with the client to leverage Six Sigma, Lean and WFM models to assure maximum operational efficiency and effective customer experience management.