Ecommerce market is transforming the tides of the way we do business; and the way buyer’s prefer to procure products or services. The rapid rise of social and mobile technologies have come together to change the way buyers interact with sellers in today’s market. The change is now happening from the outside in – and it’s a newly empowered, connected customer who is driving the retail agenda.
The e-commerce sector has seen unprecedented growth in last 7 year primarily driven by rapid technology adoption due to increasing usage of internet and hand held devices such as mobile phones & tablets. One of the key factors that characterizes e-commerce interaction is an impressive customer support system that makes the consumer journey easier.
Karvy DigiKonnect covers entire stretch of the supply chain by managing both customers and vendors. Our e-commerce team handles a wide array of services like customer service including account management & billing, order taking, query handling, tech support, returns management, loyalty management, complaint handling, logistic coordination & supplier support.
We combine our industry knowledge with global expertise to provide scalable solutions that manage the ever evolving and expanding digital (and as required physical) experiences.