Contact Centre Management
Offering an exceptional customer service not only results in customer loyalty but also generates additional revenue from the same customer. As consumers become more demanding, and engage with organisations over multiple channels at home and on the move, contact centres need to become more agile and flexible.
Karvy DigiKonnect works with organisations across sectors to improve consumer experience, increase agent productivity and reduce costs and risks. We provide the expertise to help businesses deliver a stellar customer experience. Our highly-trained, motivated teams will be available to your organisation as an extension of your customer support.
We offer both voice and non-voice support & services. This helps our clients to have an efficient complaint management system and address customer queries.
Our capability portfolio includes:
- Omni Channel CX Management
- Customer Acquisition
- Customer Retention
- Tele Marketing
- Collections Assistance
- Technical Support
- Order Processing